Conflict Management

01.12.2016 - 02.12.2016

This course is designed to help participants to constructively engage with conflicts rather than avoid or escalate them unnecessarily. It will give people usable, relevant and confidence building tools to handle this difficult arena more effectively.

Lecturer: Sabine Lerch

Location: room 1012, Grindelberg 5-7

Dates: 1. - 2.12.2016

Time: Tuesday 9:30 – 12:45 and 13.45 – 17:30 and Wednesday 9:00 – 12:30 and 13:30 – 17:30

Duration: 2 days block

Language: English

Credits: 1.5 CP

“Yes, but not today” is how people usually think about conflict management. Not surprisingly we feel  that we need to prepare to handle disagreements as we often associate them with uncomfortable and threatening emotions. When there is no open conflict we can carry on as though things are all  right even if we know they aren't. Without resolution, conflict merely becomes an opportunity to  recycle old arguments, destroys relationships and negatively impacts cooperation and productivity. With resolution, conflict can be rewarding and exciting and can move things forward.

The course

The training is conducted over 2 full days of short theory lessons, discussions, individual and
small-group exercises, plus role-playing exercises with feedback. The case studies are
provided by the participants to ensure that the scenarios are as realistic as possible. For that
a questionnaire is sent to the participants in advance.

Contents

The Psychology of Conflict...why they have a “Bad Reputation”

  • Strong, uncomfortable Emotions
  • The “difficult” Other

Causes and Sources of Conflicts...what are we really fighting about?

  • Conflicts within Ourselves – inner Plurality
  • Different Values, Goals and How-To’s

Effects of unsolved Conflicts…how we see, hear, feel them

  • Warning Signs and Consequences
  • A Conflict Escalation Model

Conflict Handling Styles…a question of Personality?

  • Accommodating and Competing
  • Win-Win Solutions

Assertive Communication…how to reduce Conflict Situations

  • Passive-Aggressive or Assertive
  • Non-violent Communication
  • Active Listening – Part 1

Conflict Resolution Basics…what works and when

  • Arbitration
  • Positional Negotiations
  • Harvard. Getting to Yes

Mediation Competence for Everybody…success factors

  • Philosophy and Attitude
  • Stages and Structure of the Process
  • The Tool: Active Listening – Part 2

 

Formal requirements for participation

No formal requirements.

Course usability

Elective for SICSS doctoral candidates; number of participants is limited to 12.

Coordinator

SICSS Office (Berit Hachfeld)