Lecturer: Sabine Lerch
Location: room 1012, Grindelberg 5-7
Dates: 1. - 2.12.2016
Time: Tuesday 9:30 – 12:45 and 13.45 – 17:30 and Wednesday 9:00 – 12:30 and 13:30 – 17:30
Duration: 2 days block
Credits: 1.5 CP
“Yes, but not today” is how people usually think about conflict management. Not surprisingly we feel that we need to prepare to handle disagreements as we often associate them with uncomfortable and threatening emotions. When there is no open conflict we can carry on as though things are all right even if we know they aren't. Without resolution, conflict merely becomes an opportunity to recycle old arguments, destroys relationships and negatively impacts cooperation and productivity. With resolution, conflict can be rewarding and exciting and can move things forward.
The training is conducted over 2 full days of short theory lessons, discussions, individual and
small-group exercises, plus role-playing exercises with feedback. The case studies are
provided by the participants to ensure that the scenarios are as realistic as possible. For that
a questionnaire is sent to the participants in advance.
The Psychology of Conflict...why they have a “Bad Reputation”
- Strong, uncomfortable Emotions
- The “difficult” Other
Causes and Sources of Conflicts...what are we really fighting about?
- Conflicts within Ourselves – inner Plurality
- Different Values, Goals and How-To’s
Effects of unsolved Conflicts…how we see, hear, feel them
- Warning Signs and Consequences
- A Conflict Escalation Model
Conflict Handling Styles…a question of Personality?
- Accommodating and Competing
- Win-Win Solutions
Assertive Communication…how to reduce Conflict Situations
- Passive-Aggressive or Assertive
- Non-violent Communication
- Active Listening – Part 1
Conflict Resolution Basics…what works and when
- Positional Negotiations
- Harvard. Getting to Yes
Mediation Competence for Everybody…success factors
- Philosophy and Attitude
- Stages and Structure of the Process
- The Tool: Active Listening – Part 2
Formal requirements for participation
No formal requirements.
Elective for SICSS doctoral candidates; number of participants is limited to 12.
SICSS Office (Berit Hachfeld)